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Tracks & Trails
Fast Facts

BEST

  for

KIDS

ADDRESS
359 Colorado Ave. Suite 201
Grand Junction, CO 81501
USA
CONTACT DETAILS
Website
+1 800 247 0970
+1 970 243 9490
ACTIVITIES
Overland Adventure
 
 

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Tracks and Trails, founded in 1998, is known for its attention to detail. Not only does this RV adventure specialist handle every aspect of vacation planning - RV rental, campsite reservations, booking activities and guides, and obtaining maps - they put it all together in a personalized kit. What's more, they've personally tested each trip. They know which trips work for families and which outfitters and guides are best suited for children. Families can choose from RV adventures in the Rocky Mountains, Southwest, Pacific Northwest, California and even Florida.
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Traveler Reviews

BEST

  for

KIDS

Tracks and Trails...service could be better

Submitted on 07 November 2009 by a kidscantravel.com member
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We used Tracks n Trails this past summer to take a trip through the Colorado Rockies. The mountains are good for the soul. We had a good time, but we hit a snafu at the RV pickup, and the way Tracks and Trails handled it left a lot to be desired. When we picked up the RV there was a billing error that indicated our RV wasn't paid for by Tracks & Trails, even though we had prepaid. We picked up on a Saturday morning and their office was closed, so there was no way to get ahold of them. The only way the RV company would release the RV was if we paid for it again. It was str aightened out during our trip but Tracks and Trails took no responsibility for the problem and fought us all the way when we asked for some sort of recompensation for our trouble. Don't bother calling the owner, he won't listen to you. You have to prepay the vacation, and they told us they take at 15-20% commission on the trip; ours was about $4800, including their commission, the RV rental, sheets/blankets/pillows, kitchen kit, & all the campgrounds. What they don't tell you is they also get a HUGE discount on the RV rental but don't pass the savings to their customers. In our case, the difference between what they charged us for the RV rental and what they paid for the RV rental was over $1,300, on top of their commission of over $800. Had the problem at pickup not occured, we never would have known. If we had it to do over again, we'd spend a few hours on Google making our own iternerary and reservations, and rent directly from the RV company. At any rate we would never use Tracks and Trails again, based on how they handled themselves in resolving this problem.
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